AI Integration
How it Works
- We study your industry, audience, and current metrics to find where AI chatbots can improve the user experience.
- Our analysis highlights the userflows we need to design and where to integrate generative AI.
- We train, test, and launch your Virtual Assistant (ChatBot powered by Open AI GPT).
Implement your Generative AI Assistant
A new wave of AI advancements has led to impactful and exponentially more robust chatbots. They are true virtual assistants that not only handle complex questions, but understand the context of partial sentences, misspelled words, and answer follow up questions. We use ChatBot with Open AI GPT to design a virtual assistant that provides fast, relevant answers and improves the user experience. Contact us to learn more about the ROI and how we can implement your generative AI Assistant.
We Design AI ChatBots
Our chatbot stories are built from real user data, helping people find answers faster while ensuring only approved language is used.
-
User
Research -
Approved
Stories -
Trained on
Your Content -
AI Assist
with Open AI -
Testing &
Soft Launch -
Monitoring
& Training
Chatbot stories are conversation scenarios between the user and the virtual assistant. These scenarios are designed by analyzing what users are looking for on the website and ensuring that the chatbot can appropriately answer questions. To identify high-priority scenarios, our team will interview staff and conduct user research.
Predictable & Practical ChatBot Design
Our team will design custom userflows for consequential scenarios that require consistent and approved language, such as when a user requests to contact a member of your team. Our team simultaneously trains the AI assistant on your content and data to handle all other scenarios. This new combination of predictability and robustness makes virtual assistants a practical choice for organizations.
How to integrate AI into Websites
Whether you’re launching a new website or keeping your current one, we offer virtual assistant design and integration.
Why use an AI Virtual Assistant on your website?
An AI virtual assistant can offer measurable impacts for your organization. It can improve user satisfaction, make resources and information more accessible, and handle complex queries that would typically have to be routed to a communication or customer service team. Whether you’re a quasi-government entity, nonprofit, or business, CH Web Agency can help you identify opportunities for enhancing your services with AI integration.
How do you design stories for AI chatbots?
Stories are how we define the interactions that we expect users to have with the virtual assistant. We design custom stories and userflows for scenarios where users should be provided with only human-reviewed answers.
How is user research conducted in designing AI chatbots
Our team is trained to conduct quantitative and qualitative user research to discover how your website visitors are interacting with your website. Identifying the different types of visitors and their patterns will allow us to define key areas of frustration and opportunities for the virtual assistant to meet your business needs. Heatmaps, user paths, surveys, interviews and other research methods are selected to gather the data needed. Our analysis of the data will inform the design of the chatbot stories.
How is quantitative data used in designing AI chatbots
Quantitative data includes measurable metrics such as page views, time spent on a task, bounce rates, success numbers, net promoter score, and more. Our agency reviews or collects quantitative data and key performance indicators (KPIs) for your organization as we develop the AI virtual assistant. Quantitative data alongside our user research will inform our design decisions. After launch, we compare those metrics to show the immediate impact of the project. Google analytics and other tools may be used to measure long-term impact.
What is the return on investment (ROI) for AI?
Your ROI is dependent on your business needs. For example, an organization that provides legal services might see a large ROI by having a virtual assistant that addresses questions outside the scope of their work. By reducing the number of questions the intake team has to field that are out of scope, they will see an increase in available hours to spend on new case work.